Store Operations Specialist
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About The Position
The Store Operations Specialist (SOS) plays a crucial role in ensuring the smooth operation of store logistics and freight management. This position is responsible for leading and training teams in various freight functions, which include unloading, processing, stocking, and resets. The SOS is dedicated to providing customers with a positive shopping experience by maintaining high standards of service and operational efficiency. The role requires a proactive approach to managing freight operations while ensuring compliance with company policies and procedures. In addition to overseeing freight functions, the SOS is tasked with performing cashier duties accurately, processing all transactions in accordance with company policy. The position also emphasizes the importance of maintaining 5S standards (Sort, Straighten, Systematic cleanup, Standardize, and Sustain) in the receiving area, which is essential for creating an organized and efficient workspace. The SOS leads the team in executing all freight functions, ensuring that specialists focus on their designated areas to optimize productivity. The SOS is responsible for unloading, processing, and stocking freight to the correct locations while adhering to merchandising guidelines. Timely and thorough incident reporting is a critical aspect of this role, as is performing store recovery tasks and maintaining cleanliness both inside and outside the store during stocking efforts. The SOS also trains team members on store freight processing and merchandising responsibilities, ensuring that all staff are equipped to perform their duties effectively. Safety is a top priority for the SOS, who must operate all equipment safely and in accordance with directed procedures. The SOS is committed to creating a safe working and shopping environment while minimizing shrink and damages. This position requires the execution of company directives, policies, and procedures in a timely, accurate, and thorough manner, contributing to the overall success of the store operations.
