Store Operations Specialist

$27,560 - $35,838/Yr

At Home - Rogers, AR

Full-time

Rogers, AR

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in the logistics and operations of the store, focusing on leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resetting merchandise to ensure that the store is well-stocked and organized for customers. The SOS is responsible for creating a positive shopping experience for customers by ensuring that all operations are conducted smoothly and efficiently. This position requires a strong commitment to safety and compliance with company policies, as well as the ability to work collaboratively with team members to achieve operational goals. In addition to leading freight functions, the SOS is tasked with maintaining 5S standards in receiving areas, which involves sorting, straightening, systematic cleanup, standardizing processes, and sustaining these practices over time. The role also includes performing cashier duties accurately, processing transactions in accordance with company policies, and ensuring that all team members are trained in store freight processing and merchandising responsibilities. The SOS must be proactive in incident reporting and store recovery tasks, ensuring that the store remains clean and inviting for customers. The Store Operations Specialist must operate all equipment safely and adhere to directed procedures, while also ensuring a safe working environment that minimizes shrink and damages. Executing company directives, policies, and procedures in a timely and thorough manner is essential to the success of this role. Overall, the SOS is a key player in maintaining the operational excellence of the store and enhancing the customer shopping experience.

Responsibilities

• Leads and trains teams in performing all freight functions including unloading, processing, stocking, and resets.
• Provides customers a positive shopping experience.
• Performs cashier duties accurately while processing all transactions per policy.
• Maintains 5S standards in receiving.
• Ensures Specialists are focused first in their specialized areas.
• Unload, process, and stock freight to correct location, following merchandising guidelines.
• Timely and thorough incident reporting compliance.
• Performs store recovery tasks and housekeeping as required during stocking efforts.
• Performs and trains team on store freight processing and merchandising responsibilities.
• Operates all equipment in a safe manner per directed procedures.
• Ensures a safe working and shopping environment while minimizing shrink and damages.
• Executes company directives, policies and procedures timely, accurately, and thoroughly.

Requirements

• At least 18 years old.
• High School Diploma/Equivalent.
• Ability to work a flexible schedule including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer-focused environment while demonstrating excellent service.
• Communicates clearly with customers, team, and leadership.
• Reliable and trustworthy.
• Ability to work effectively independently and within a team to perform all tasks as assigned.
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution.
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.