Store Operations Specialist

At Home

Full-time

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in ensuring the smooth operation of store logistics and enhancing the customer shopping experience. This position involves leading and training teams in various freight functions, which include unloading, processing, stocking, and resets. The SOS is responsible for maintaining high standards of store organization and cleanliness, adhering to the 5S methodology (Sort, Straighten, Systematic cleanup, Standardize, and Sustain) in receiving areas. This role requires a proactive approach to incident reporting and compliance, ensuring that all safety protocols are followed to create a safe working and shopping environment. In addition to operational responsibilities, the SOS is tasked with providing exceptional customer service, performing cashier duties accurately, and ensuring that all transactions are processed according to company policy. The role demands effective communication skills to interact with customers, team members, and leadership, fostering a collaborative and customer-focused environment. The SOS must also demonstrate reliability and trustworthiness, as well as the ability to work independently and as part of a team. The position requires physical stamina, as the SOS must be able to lift a minimum of 50 lbs and team lift up to 100 lbs. Flexibility in scheduling is essential, as the SOS may be required to work nights, weekends, and holidays. The ability to manage multiple tasks and adapt to shifting priorities is critical for success in this role, as is maintaining a positive attitude and a sense of urgency in executing tasks thoroughly and timely.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holiday
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business