Store Operations Specialist

At Home

Full-time

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in ensuring the smooth operation of store logistics and enhancing the customer shopping experience. This position involves leading and training teams in various freight functions, which include unloading, processing, stocking, and resets. The SOS is responsible for maintaining high standards of store operations, ensuring that all tasks are performed efficiently and effectively while adhering to company policies and procedures. In this role, the SOS will provide customers with a positive shopping experience by performing cashier duties accurately and processing all transactions in accordance with company policy. The SOS will also maintain 5S standards (Sort, Straighten, Systematic cleanup, Standardize, and Sustain) in the receiving area, ensuring that the store environment is clean and organized. The SOS will lead the team in performing all freight functions, ensuring that specialists are focused on their designated areas and that freight is unloaded, processed, and stocked in the correct locations following merchandising guidelines. Additionally, the SOS will be responsible for timely and thorough incident reporting compliance, performing store recovery tasks, and maintaining housekeeping standards both inside and outside the store during stocking efforts. The SOS will also operate all equipment safely and ensure a safe working and shopping environment while minimizing shrink and damages. Executing company directives, policies, and procedures in a timely, accurate, and thorough manner is essential to this role.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business