Store Operations Specialist
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About The Position
The Store Operations Specialist (SOS) plays a crucial role in ensuring the smooth operation of store logistics and freight management. This position is responsible for leading and training teams in various freight functions, which include unloading, processing, stocking, and resets. The SOS is dedicated to providing customers with a positive shopping experience by maintaining high standards of service and operational efficiency. This role requires a proactive approach to managing freight operations while ensuring compliance with company policies and procedures. In addition to overseeing freight functions, the SOS is tasked with performing cashier duties accurately, processing all transactions in accordance with company policy. The position also emphasizes the importance of maintaining 5S standards—Sort, Straighten, Systematic cleanup, Standardize, and Sustain—in the receiving area. The SOS leads the team in executing these standards, ensuring that all specialists focus on their designated areas to optimize workflow and efficiency. The SOS is responsible for unloading, processing, and stocking freight to the correct locations while adhering to merchandising guidelines. Timely and thorough incident reporting is also a critical aspect of this role, as is performing store recovery tasks and maintaining cleanliness both inside and outside the store during stocking efforts. The SOS operates all equipment safely and ensures a secure working and shopping environment, minimizing shrink and damages. This position requires executing company directives, policies, and procedures in a timely, accurate, and thorough manner.
