Store Operations Specialist

$35,360 - $45,968/Yr

At Home - Pasadena, CA

Full-time

Pasadena, CA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resets to ensure that product availability is maximized for customers. The SOS is responsible for creating a positive shopping experience for customers by performing cashier duties accurately and processing all transactions in accordance with company policy. Maintaining 5S standards (Sort, Straighten, Systematic cleanup, Standardize, and Sustain) in receiving areas is also a key responsibility. In this role, the SOS leads the team in executing all freight functions, ensuring that specialists are focused on their designated areas. The SOS is tasked with unloading, processing, and stocking freight to the correct locations while adhering to merchandising guidelines. Timely and thorough incident reporting compliance is essential, as well as performing store recovery tasks and maintaining cleanliness both inside and outside the store during stocking efforts. The SOS also trains team members on store freight processing and merchandising responsibilities, ensuring that all equipment is operated safely and in accordance with directed procedures. The SOS is committed to ensuring a safe working and shopping environment while minimizing shrink and damages. This position requires executing company directives, policies, and procedures in a timely, accurate, and thorough manner, contributing to the overall success of the store operations.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business