Store Operations Specialist

$30,160 - $39,208/Yr

At Home - Tucson, AZ

Full-time

Tucson, AZ

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in the logistics and operations of the store, focusing on leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resetting merchandise to ensure that products are readily available for customers. The SOS is responsible for creating a positive shopping experience by maintaining high standards of service and operational efficiency. This position requires a hands-on approach, as the SOS will be actively involved in the day-to-day operations of the store, ensuring that all freight is handled safely and efficiently. In addition to managing freight operations, the SOS is tasked with performing cashier duties accurately, processing transactions in accordance with company policies. The role also emphasizes the importance of maintaining 5S standards (Sort, Straighten, Systematic cleanup, Standardize, and Sustain) in the receiving area, which is essential for operational excellence. The SOS leads the team in executing all freight functions, ensuring that team members are focused on their specialized areas and that all tasks are completed in a timely manner. The SOS must also ensure compliance with incident reporting procedures and perform store recovery tasks as needed. This includes maintaining a clean and organized store environment, both inside and outside, during stocking efforts. The role requires operating all equipment safely and adhering to company directives, policies, and procedures to minimize shrink and damages while providing a safe working and shopping environment.

Responsibilities

• Leads and trains teams in performing all freight functions including unloading, processing, stocking, and resets.
• Provides customers a positive shopping experience.
• Performs cashier duties accurately while processing all transactions per policy.
• Maintains 5S standards in receiving.
• Ensures Specialists are focused first in their specialized areas.
• Unload, process, and stock freight to correct location, following merchandising guidelines.
• Timely and thorough incident reporting compliance.
• Performs store recovery tasks and housekeeping as required during stocking efforts.
• Performs and trains team on store freight processing and merchandising responsibilities.
• Operates all equipment in a safe manner per directed procedures.
• Ensures a safe working and shopping environment while minimizing shrink and damages.
• Executes company directives, policies and procedures timely, accurately, and thoroughly.

Requirements

• At least 18 years old.
• High School Diploma/Equivalent.
• Ability to work a flexible schedule including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer-focused environment while demonstrating excellent service.
• Communicates clearly with customers, team, and leadership.
• Reliable and trustworthy.
• Ability to work effectively independently and within a team to perform all tasks as assigned.
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution.
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.