Store Operations Specialist

$30,160 - $39,208/Yr

At Home - Broomfield, CO

Full-time

Broomfield, CO

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in the logistics and operations of the store, focusing on leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resetting merchandise to ensure that the store is well-stocked and organized for customers. The SOS is responsible for creating a positive shopping experience for customers by ensuring that all operations run smoothly and efficiently. This position requires a hands-on approach, as the SOS will be actively involved in the unloading and processing of freight, as well as training team members on these essential tasks. In addition to freight operations, the SOS is tasked with maintaining high standards of cleanliness and organization in the receiving area, adhering to the 5S methodology (Sort, Straighten, Systematic cleanup, Standardize, and Sustain). The SOS will lead the team in performing all freight functions, ensuring that each team member is focused on their specialized areas. This role also involves timely and thorough incident reporting compliance, performing store recovery tasks, and maintaining a safe working environment while minimizing shrink and damages. The SOS must execute company directives, policies, and procedures accurately and thoroughly, ensuring that all tasks are completed in a timely manner. This position requires strong communication skills to interact effectively with customers, team members, and leadership, contributing to a customer-focused environment. The SOS must be reliable, trustworthy, and able to work both independently and as part of a team, demonstrating a positive attitude and a sense of urgency in all tasks.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holiday
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business