Store Operations Specialist

$35,360 - $45,968/Yr

At Home

Full-time

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in the logistics and operations of the store, focusing on leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resetting merchandise to ensure that the store is well-stocked and organized for customers. The SOS is responsible for creating a positive shopping experience for customers by ensuring that all products are available and accessible. This position requires a strong commitment to safety and efficiency, as the SOS must adhere to company policies and procedures while managing freight operations. In addition to overseeing freight functions, the Store Operations Specialist is tasked with maintaining high standards of cleanliness and organization in the receiving area, following the 5S methodology (Sort, Straighten, Systematic cleanup, Standardize, and Sustain). The SOS leads the team in executing these tasks, ensuring that all team members are focused on their specialized areas and that freight is unloaded, processed, and stocked according to merchandising guidelines. The role also involves timely incident reporting and performing store recovery tasks to maintain a clean and safe shopping environment. The SOS must operate all equipment safely and efficiently, ensuring compliance with safety protocols to minimize shrink and damages. This position requires a proactive approach to executing company directives and policies, ensuring that all tasks are completed accurately and thoroughly. The Store Operations Specialist is expected to contribute to a customer-focused environment, demonstrating excellent service and communication skills with customers, team members, and leadership.

Responsibilities

• Leads and trains teams in performing all freight functions including unloading, processing, stocking, and resets.
• Provides customers a positive shopping experience.
• Performs cashier duties accurately while processing all transactions per policy.
• Maintains 5S standards in receiving.
• Ensures Specialists are focused first in their specialized areas.
• Unload, process, and stock freight to correct location, following merchandising guidelines.
• Timely and thorough incident reporting compliance.
• Performs store recovery tasks and housekeeping as required during stocking efforts.
• Performs and trains team on store freight processing and merchandising responsibilities.
• Operates all equipment in a safe manner per directed procedures.
• Ensures a safe working and shopping environment while minimizing shrink and damages.
• Executes company directives, policies and procedures timely, accurately, and thoroughly.

Requirements

• At least 18 years old.
• High School Diploma/Equivalent.
• Ability to work a flexible schedule including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer-focused environment while demonstrating excellent service.
• Communicates clearly with customers, team, and leadership.
• Reliable and trustworthy.
• Ability to work effectively independently and within a team to perform all tasks as assigned.
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution.
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.