Store Operations Specialist
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About The Position
The Store Operations Specialist (SOS) plays a crucial role in ensuring the smooth operation of store logistics and freight management. This position is responsible for leading and training teams in various freight functions, which include unloading, processing, stocking, and resets. The SOS is dedicated to providing customers with a positive shopping experience and is expected to perform cashier duties accurately while adhering to company policies during all transactions. In addition to customer service, the SOS maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize, and Sustain) in the receiving area, ensuring that the store environment is organized and efficient. The role involves leading the team in performing all freight functions, ensuring that specialists focus on their designated areas. The SOS is tasked with unloading, processing, and stocking freight to the correct locations while following merchandising guidelines. Timely and thorough incident reporting compliance is also a critical aspect of this position. The SOS performs store recovery tasks and housekeeping duties as required during stocking efforts, ensuring that the store remains clean and presentable. Training team members on store freight processing and merchandising responsibilities is a key part of the role, as is operating all equipment safely according to directed procedures. The SOS is committed to ensuring a safe working and shopping environment while minimizing shrink and damages. Additionally, the SOS executes company directives, policies, and procedures in a timely, accurate, and thorough manner.
