Store Operations Specialist

$27,560 - $35,838/Yr

At Home - Charlotte, NC

Full-time

Charlotte, NC

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in leading and training teams to efficiently manage freight functions, ensuring a positive shopping experience for customers. This position involves unloading, processing, stocking, and resetting merchandise while maintaining safety and operational standards.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business