Store Operations Specialist

At Home - Norcross, GA

Full-time

Norcross, GA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in ensuring the smooth operation of store logistics and freight functions. This position is responsible for leading and training teams in various freight-related tasks, including unloading, processing, stocking, and resets. The SOS is dedicated to providing customers with a positive shopping experience and is expected to perform cashier duties accurately while adhering to company policies. Maintaining high standards of cleanliness and organization in the receiving area is essential, as is the ability to lead a team effectively in performing all freight functions, ensuring that specialists focus on their designated areas. In addition to freight management, the SOS is tasked with unloading, processing, and stocking freight to the correct locations, following merchandising guidelines closely. Timely and thorough incident reporting is a critical aspect of this role, as is performing store recovery tasks and maintaining housekeeping standards both inside and outside the store during stocking efforts. The SOS will also be responsible for training team members on store freight processing and merchandising responsibilities, ensuring that all equipment is operated safely and in accordance with directed procedures. A key focus of this position is to ensure a safe working and shopping environment while minimizing shrink and damages, executing company directives, policies, and procedures in a timely, accurate, and thorough manner.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping (inside and out) as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holiday
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business