Store Operations Specialist

At Home - Erie, PA

Full-time

Erie, PA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in ensuring the smooth operation of store logistics and freight management. This position is responsible for leading and training teams in various freight functions, which include unloading, processing, stocking, and resets. The SOS is dedicated to providing customers with a positive shopping experience and is expected to perform cashier duties accurately while adhering to company policies during all transactions. In addition to customer service, the SOS maintains 5S standards—Sort, Straighten, Systematic cleanup, Standardize, and Sustain—in the receiving area. This role involves leading the team in executing all freight functions, ensuring that specialists focus on their designated areas. The SOS is tasked with unloading, processing, and stocking freight to the correct locations, following merchandising guidelines to maintain store organization and efficiency. The position also requires timely and thorough incident reporting compliance, performing store recovery tasks, and maintaining cleanliness both inside and outside the store during stocking efforts. The SOS is responsible for training team members on store freight processing and merchandising responsibilities, operating all equipment safely according to directed procedures, and ensuring a safe working and shopping environment while minimizing shrink and damages. Furthermore, the SOS executes company directives, policies, and procedures in a timely, accurate, and thorough manner.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business