Store Operations Specialist
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About The Position
The Store Operations Specialist (SOS) plays a crucial role in the logistics and operations of the store, leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resetting merchandise to ensure that the store is well-stocked and organized for customers. The SOS is responsible for creating a positive shopping experience for customers by ensuring that all products are available and accessible. This position requires a strong focus on safety and efficiency, as the SOS must adhere to company policies and procedures while managing freight operations. In addition to overseeing freight functions, the Store Operations Specialist is tasked with maintaining high standards of cleanliness and organization in the receiving area, following the 5S methodology (Sort, Straighten, Systematic cleanup, Standardize, and Sustain). The SOS leads the team in stocking and resetting products, ensuring that all team members are focused on their specialized areas to maximize productivity. The role also involves performing cashier duties accurately and processing transactions in accordance with company policies. The SOS must be proactive in incident reporting and store recovery tasks, ensuring that the store remains a safe and welcoming environment for customers. This includes performing housekeeping duties both inside and outside the store as needed. The Store Operations Specialist is expected to operate all equipment safely and efficiently, contributing to a safe working environment while minimizing shrink and damages. Overall, the SOS is a key player in executing company directives and maintaining operational excellence within the store.
