At Home - Charlotte, NC
posted 2 months ago
The Store Operations Specialist (SOS) plays a crucial role in the logistics and operations of the store, focusing on leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resetting merchandise to ensure that the store is well-stocked and organized for customers. The SOS is responsible for creating a positive shopping experience for customers by ensuring that all operations run smoothly and efficiently. This position requires a hands-on approach, as the SOS will be actively involved in the day-to-day operations of the store, working alongside team members to meet the demands of the business. In addition to leading the team, the SOS is tasked with maintaining high standards of cleanliness and organization in the receiving area, adhering to the 5S methodology (Sort, Straighten, Systematic cleanup, Standardize, and Sustain). The SOS will also perform cashier duties, ensuring that all transactions are processed accurately and in accordance with company policies. A significant part of the role involves training team members on freight processing and merchandising responsibilities, ensuring that everyone is equipped to perform their tasks effectively. Safety is a top priority for the Store Operations Specialist, who must operate all equipment safely and ensure a secure working and shopping environment. The SOS will also be responsible for timely incident reporting and minimizing shrink and damages within the store. This position requires a flexible schedule, as the SOS may need to work nights, weekends, and holidays to meet the needs of the business and provide excellent service to customers.