Store Operations Specialist

$27,560 - $35,838/Yr

At Home - Charlotte, NC

Full-time

Charlotte, NC

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in the logistics and operations of the store, focusing on leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resetting merchandise to ensure that the store is well-stocked and organized for customers. The SOS is responsible for creating a positive shopping experience for customers by ensuring that all operations run smoothly and efficiently. This position requires a hands-on approach, as the SOS will be actively involved in the day-to-day operations of the store, working alongside team members to meet the demands of the business. In addition to leading the team, the SOS is tasked with maintaining high standards of cleanliness and organization in the receiving area, adhering to the 5S methodology (Sort, Straighten, Systematic cleanup, Standardize, and Sustain). The SOS will also perform cashier duties, ensuring that all transactions are processed accurately and in accordance with company policies. A significant part of the role involves training team members on freight processing and merchandising responsibilities, ensuring that everyone is equipped to perform their tasks effectively. Safety is a top priority for the Store Operations Specialist, who must operate all equipment safely and ensure a secure working and shopping environment. The SOS will also be responsible for timely incident reporting and minimizing shrink and damages within the store. This position requires a flexible schedule, as the SOS may need to work nights, weekends, and holidays to meet the needs of the business and provide excellent service to customers.

Responsibilities

• Leads and trains teams in performing all freight functions including unloading, processing, stocking, and resets.
• Provides customers a positive shopping experience.
• Performs cashier duties accurately while processing all transactions per policy.
• Maintains 5S standards in receiving.
• Ensures Specialists are focused first in their specialized areas.
• Unload, process, and stock freight to correct location, following merchandising guidelines.
• Timely and thorough incident reporting compliance.
• Performs store recovery tasks and housekeeping as required during stocking efforts.
• Performs and trains team on store freight processing and merchandising responsibilities.
• Operates all equipment in a safe manner per directed procedures.
• Ensures a safe working and shopping environment while minimizing shrink and damages.
• Executes company directives, policies and procedures timely, accurately, and thoroughly.

Requirements

• At least 18 years old.
• High School Diploma/Equivalent.
• Ability to work a flexible schedule including nights, weekends, and some holidays.
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer-focused environment while demonstrating excellent service.
• Communicates clearly with customers, team, and leadership.
• Reliable and trustworthy.
• Ability to work effectively independently and within a team to perform all tasks as assigned.
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution.
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.