Store Protection Specialist

$34,320 - $35,360/Yr

Ross Stores - Sand City, CA

Full-time - Entry Level

Sand City, CA

1,001-5,000 employees

General Merchandise Retailers

About the position

The Store Protection Specialist at Ross Stores, Inc. is responsible for maintaining a safe and secure environment for both associates and customers. This role involves providing a visible presence at store entrances and exits, mitigating theft and fraud, and ensuring compliance with loss prevention directives. The Specialist is expected to engage with customers in a friendly manner while monitoring for potential theft indicators and supporting store leadership in minimizing operational shortages.

Responsibilities

• Provide a visible presence at store entrances/exits to deter theft and fraud.
• Maintain a safe and secure environment for associates and customers.
• Greet customers courteously and provide excellent customer service.
• Monitor the sales floor for potential theft indicators and suspicious behavior.
• Partner with store leadership to ensure compliance with loss prevention directives.
• Educate associates on shortage reduction initiatives and proper checkout procedures.
• Represent and support the company brand at all times.

Requirements

• High School education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.

Nice-to-haves

• Experience in retail loss prevention or security roles.
• Knowledge of theft prevention strategies and techniques.

Benefits

• Competitive pay range of $16.50-$17.00 per hour.
• Opportunities for career growth and development.
• Inclusive work environment with a focus on diversity and community engagement.