Store Sales Manager

The Mattress Firm - Speedway, IN

Full-time - Mid Level

Speedway, IN

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Sales Manager at Mattress Firm is a leadership role focused on driving sales performance and developing a high-performing team in a retail environment. This position is responsible for ensuring exceptional customer experiences, executing merchandising standards, and achieving financial targets across multiple store units. The role emphasizes training, coaching, and accountability while fostering a positive work culture that aligns with Mattress Firm's mission of helping customers sleep well to live well.

Responsibilities

• Lead the Mattress Firm vision and achieve sales performance goals by holding associates accountable for in-store merchandising execution.
• Drive individual and team sales performance and KPIs.
• Train and coach store employees in sales, product knowledge, and operating activities, providing constructive feedback and conducting annual performance reviews.
• Create an environment where customers are always at the center and have an exceptional experience.
• Communicate professionally and regularly with field employees to address immediate concerns and questions.
• Assist in multi-store staffing, interviewing, and hiring qualified candidates.
• Continue to develop skills, competencies, and product knowledge through assigned coursework and training.
• Conduct workforce management activities, utilizing Operations team support and tools.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of product merchandising, marketing, and POP standards.
• Ensure compliance with company policies and state regulations.
• Partner with marketing to plan and implement the store's social media strategy.

Requirements

• Proven experience in retail sales management or a similar role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and drive performance based on KPIs.
• Bilingual in Spanish preferred.

Nice-to-haves

• Experience in the mattress or home goods industry.
• Familiarity with omni-channel retailing and social media marketing.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Get paid on-demand.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Discounts on cell phone products and services, tickets to events, personal travel, electronics, and appliance purchases, pet insurance plans, and mortgage loan rates.