Store Supervisor - Clinton

$31,720 - $31,720/Yr

Land Of Lincoln Goodwill - Clinton, IL

Full-time - Entry Level

Clinton, IL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Store Supervisor at Land of Lincoln Goodwill is responsible for overseeing daily operations on the sales floor, managing donation processes, and ensuring the effective handling of donated goods. This role requires strong leadership skills, a focus on customer service, and the ability to operate with minimal supervision while meeting production goals. The Store Supervisor acts as the manager on duty, guiding staff and ensuring compliance with policies and procedures.

Responsibilities

• Serve as lead worker in day-to-day activities of the sales floor and donation door operations.
• Accountable for store operations while acting as manager on duty.
• Collect donations, process, price, stock, and perform register transactions.
• Train, coach, and provide feedback to staff to strengthen their skills.
• Ensure store staff follows policies and procedures.
• Demonstrate leadership and positive role modeling for retail staff.
• Report loss control concerns to the General Manager and/or Assistant General Manager.
• Manage time and monitor retail staff to ensure work completion.
• Perform bank deposits and related cash-handling duties.
• Fill in for store staff as needed and perform opening and closing procedures.
• Assign tasks and supervise Retail Associate and Team Lead performance.

Requirements

• High school diploma or equivalent.
• 1 year of retail experience as a lead or in a quality control-related function.
• Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel, and point-of-sale software.
• Valid driver's license, safe driving record, proof of insurance, and reliable transportation.
• CPR/First Aid certification or ability to obtain certification within six months of employment.
• DSP training or ability to complete training within one year of employment for locations with service participants.
• Ability to maintain confidentiality of information related to LLGI operations, financial matters, and personnel matters.
• Demonstrate sensitivity and ability to communicate with a diverse population.

Nice-to-haves

• Experience in a leadership role within a retail environment.
• Knowledge of retail operations and customer service best practices.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities
• Employee discount programs