Store Supervisor {Huguenot}

$53,040 - $74,880/Yr

TD Bank

Full-time - Entry Level

Onsite

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

The Store Supervisor is responsible for overseeing daily team activities to ensure operational excellence and compliance with bank policies and procedures. This role involves managing the store in the absence of other managers, driving customer service and sales objectives, and leading a team to enhance customer relationships and experiences. The supervisor will also engage in customer interactions, facilitate loan applications, and ensure adherence to regulatory guidelines while promoting a positive work environment.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures.
• Manage the store in the absence of other managers, including running the teller side and handling customer escalations.
• Drive and reinforce sales and advice activities to create personalized customer experiences.
• Monitor workflows for the teller team and platform, prioritizing tasks and delegating responsibilities.
• Educate the team on bank operational policies and procedures to manage risk effectively.
• Engage with customers about loan products and facilitate application intake, maintaining active registration with NMLS.
• Lead, develop, and coach the team on delivering effective customer service and advice conversations.
• Utilize customer relationship tools to advocate for customer needs and promote financial literacy.
• Acquire and deepen the store customer base through proactive sales and service activities.
• Ensure compliance with regulatory guidelines and operational excellence in cash handling and vault management.

Requirements

• High School Diploma or GED required; undergraduate degree preferred.
• 2+ years of related experience working with customers and/or sales.
• Notary License preferred.
• Previous supervisory experience or demonstrated ability to provide direction and coaching.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to supervise and lead others.

Nice-to-haves

• Experience in the banking or financial services industry.
• Knowledge of financial products and services.
• Familiarity with customer relationship management tools.

Benefits

• Competitive salary range of $25.50 - $36.00 USD.
• Opportunities for career development and skill enhancement.
• Health and well-being benefits.
• Paid time off including vacation and holidays.
• Banking benefits and discounts.