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Store Supv (40) Thornblade
TD Bank - Greer, SC
posted 2 months ago
About the position
The Store Supervisor is responsible for overseeing day-to-day team activities to ensure operational excellence and compliance with policies and procedures at TD Bank. This role involves managing the store in the absence of other managers, driving sales and customer service objectives, and leading a team to enhance customer relationships and experiences. The supervisor will also handle customer escalations and ensure adherence to regulatory guidelines while promoting a culture of integrity and safety.
Responsibilities
- Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures.
- Manage the store in the absence of other managers, including running the teller side and handling customer escalations.
- Drive and reinforce sales and advice activities to create personalized customer experiences.
- Provide supervisory oversight to a team of advice and service colleagues to achieve individual and store objectives.
- Monitor workflows for the teller team and platform, prioritizing tasks and delegating responsibilities.
- Educate the team on bank operational policies and procedures to manage risk and protect the bank and customers.
- Engage in conversations with customers about loan products and facilitate application intake.
- Lead, develop, and coach the team on delivering effective customer service and advice-giving service.
- Utilize customer relationship tools to advocate for customers and promote financial products and services.
- Acquire and deepen the store customer base through proactive sales and service activities.
Requirements
- High School Diploma or GED required; undergraduate degree preferred.
- 2+ years of related experience working with customers and/or sales.
- Notary License preferred.
- Previous supervisory experience or demonstrated ability in providing direction and coaching.
- Strong organizational skills to handle multiple tasks in a fast-paced environment.
- Effective verbal and written communication skills.
- Sound judgment in decision making and problem solving.
- Ability to multi-task and maintain order in the store.
- Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
Nice-to-haves
- Experience in financial literacy and a broad range of financial products and services.
- Knowledge of customer relationship management tools.
Benefits
- Base salary and variable compensation/incentive awards.
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
- Banking benefits and discounts.
- Career development opportunities.
