Storm Lake Law Enforcement Dispatcher/Communications Center Specialist 1

Iowa Department of Administrative Services • Storm Lake, IA

402d • $48,422 - $71,198

About The Position

The Storm Lake Law Enforcement Dispatcher/Communications Center Specialist 1 position at the Iowa Department of Public Safety involves managing communications for law enforcement and emergency services. The role requires receiving and processing calls, monitoring equipment, and ensuring the timely relay of critical information to appropriate personnel. This position is essential for maintaining public safety and supporting law enforcement operations in the Storm Lake area.

Requirements

• Graduation from high school or GED.
• Ability to pass a thorough background investigation conducted by the Department of Public Safety.
• Ability to pass a physical and psychological evaluation, including normal hearing and vision corrected to 20/20.

Responsibilities

• Elicit information from private citizens and state and federal agencies via telephone and forward it to the proper personnel.
• Monitor equipment, isolate system problems, and notify repair services.
• Receive road condition data from other communications centers and enter the information into the computer system.
• Receive, transmit, and monitor messages from state, county, and municipal law enforcement or emergency services through two-way radio and communication systems.
• Obtain confidential criminal records and traffic safety information from the IOWA System for law enforcement officers.
• Elicit from callers the type of assistance needed and notify appropriate enforcement officials or emergency services.
• Maintain contact with investigation officers by monitoring messages to alert them of suspected violence against officers involved.
• Monitor, receive, and process all calls, tips, and written reports made to the Governor's School Safety Bureau (GSSB) anonymous reporting tool.
• Assess and direct GSSB information expediently to the appropriate agency or first responder for follow-up action.

Benefits

• Competitive salary reflecting skills and expertise.
• Comprehensive health plans including medical, dental, and vision coverage with 90% premium coverage by the state.
• Iowa Public Employees Retirement System (IPERS) for guaranteed retirement benefits.
• Paid time off including holidays, vacation, and sick leave with unlimited accrual.
• Professional development opportunities including training programs and tuition reimbursement.
• Employee Assistance Program (EAP) for confidential counseling and support.
• Diversity and inclusion initiatives within the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED