Strat Front Desk Representative

Golden Route Operations - Las Vegas, NV

Part-time

Las Vegas, NV

Amusement, Gambling, and Recreation Industries

About the position

The Strat Front Desk Representative is responsible for providing excellent service to hotel guests by managing check-in and check-out processes, addressing guest inquiries, and resolving concerns in a positive manner. This role emphasizes building relationships with guests and promoting hotel services and amenities.

Responsibilities

• Welcomes guests with a friendly greeting and maintains a positive attitude throughout interactions.
• Builds relationships with guests by smiling, making eye contact, and answering questions thoroughly.
• Explains and processes guest check-in and check-out procedures efficiently and accurately.
• Promotes the property by providing information about current promotions, facilities, and services.
• Assigns guest rooms according to policies and procedures.
• Manages cash flow in assigned bank and performs account postings.
• Checks for guest satisfaction after interactions and resolves any issues or transitions guests to the appropriate personnel.
• Expresses appreciation to guests for their business and extends positive parting remarks.
• Maintains a neat appearance and wears the appropriate uniform in good condition.
• Engages in casual conversation with guests, using their names and discussing pertinent details about their stay.

Requirements

• Previous experience in a front desk, reception, or customer service position preferred.
• Outstanding guest service skills that leave guests feeling positive about their experience.
• Ability to proactively initiate upbeat and polite conversations with guests.
• Ability to compassionately work with upset guests to resolve their concerns.
• Understanding of non-verbal communication to enhance guest experience.
• Ability to promote the property and its events and amenities.
• Comfortable promoting hotel room products and explaining different types of rooms available.
• Polite and outgoing personality.
• Ability to work efficiently and accurately with cash, on a computer, and a 10-key machine.
• High school diploma or equivalent preferred.