STRAT FRONT DESK REPRESENTATIVE

The Strat Hotel Casino And Skypod - Las Vegas, NV

Part-time - Entry Level

Las Vegas, NV

Food Services and Drinking Places

About the position

The Front Desk Representative at The Strat in Las Vegas, NV, is responsible for providing excellent service to hotel guests by managing check-in and check-out processes, addressing guest inquiries, and resolving concerns. This part-time role emphasizes building positive relationships with guests and promoting hotel services and amenities.

Responsibilities

• Welcomes guests with a friendly greeting and maintains a positive attitude throughout interactions.
• Builds relationships with guests by smiling, making eye contact, and answering questions thoroughly.
• Explains and processes guest check-in and check-out procedures efficiently and accurately.
• Promotes the property by providing information about current promotions, facilities, and services.
• Assigns rooms to guests according to policies and procedures.
• Manages cash flow in assigned bank and performs account postings.
• Checks for guest satisfaction after interactions and resolves any issues or transitions guests to the appropriate personnel.
• Expresses appreciation to guests for their business and extends positive parting remarks.
• Maintains a neat appearance and wears a complete, clean, and appropriate uniform.
• Engages in casual conversation with guests, using their names and discussing pertinent details about their stay.
• Performs other duties as assigned.

Requirements

• Previous experience in a front desk, reception, or customer service position preferred.
• Outstanding guest service skills that leave guests feeling positive about their experience.
• Ability to proactively initiate upbeat and polite conversations with guests.
• Ability to compassionately handle upset guests and resolve their concerns.
• Understanding of non-verbal communication to enhance guest experience.
• Ability to promote the property and its events and amenities.
• Comfortable promoting hotel room products and explaining different types of rooms available.
• Polite and outgoing personality.
• Ability to work efficiently and accurately with cash, on a computer, and a 10-key machine.
• High school diploma or equivalent preferred.