STRAT FRONT DESK REPRESENTATIVE

The Strat Agency - Las Vegas, NV

Part-time - Entry Level

Las Vegas, NV

About the position

The Front Desk Representative at The Strat is responsible for providing exceptional service to hotel guests by managing check-in and check-out processes, addressing guest inquiries, and resolving concerns in a positive manner. This role emphasizes building relationships with guests and promoting hotel services and amenities to enhance their experience.

Responsibilities

• Welcomes guests with a friendly greeting and maintains a positive attitude throughout interactions.
• Builds relationships with guests by engaging in conversation and answering questions thoroughly.
• Explains and processes guest check-in and check-out procedures efficiently and accurately.
• Promotes the property by providing information on current promotions, facilities, and services.
• Assigns rooms to guests according to policies and procedures.
• Manages cash flow in assigned bank and performs account postings.
• Checks for guest satisfaction after interactions and resolves any issues or transitions guests to the appropriate personnel.
• Expresses appreciation to guests for their business and extends positive parting remarks.
• Maintains a neat appearance and wears the appropriate uniform, including a nametag.
• Engages in casual conversation with guests, using their names and discussing pertinent details about their stay.

Requirements

• Previous experience in a front desk, reception, or customer service position preferred.
• Outstanding guest service skills that leave guests feeling positive about their experience.
• Ability to proactively initiate polite conversations with guests.
• Ability to compassionately handle upset guests and resolve their concerns.
• Understanding of non-verbal communication to enhance guest experience.
• Ability to promote the property and its events and amenities.
• Comfortable explaining different types of hotel rooms to guests.
• Polite and outgoing personality.
• Ability to work efficiently with cash, computers, and a 10-key machine.
• High school diploma or equivalent preferred.