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Shi International Ltd - Augusta, ME

posted 2 months ago

Full-time - Senior
Remote - Augusta, ME
Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Client Operations Director (COD) at Stratascale is responsible for managing large, complex accounts for Fortune 1000 clients within the Project Management Office (PMO). This role involves transforming client requests into actionable projects, ensuring successful delivery across multiple workstreams, and maintaining strategic communication with clients' executive management. The COD serves as the primary point of contact for assigned accounts, collaborating with internal teams to align project strategies with client needs and providing regular updates on program progress.

Responsibilities

  • Oversee the consolidation of all projects related to a client account into a comprehensive program.
  • Serve as the primary point of contact for assigned client accounts, providing regular status updates on program progress.
  • Collaborate with Account Management and other internal teams to communicate project strategy and ensure alignment with client needs.
  • Participate in onboarding clients for service delivery and support pre-sales opportunities for additional solutions.
  • Review client contracts and create statements of work (SOW) to delegate and manage projects effectively.
  • Anticipate client needs and communicate future service opportunities to relevant teams.
  • Conduct program status meetings, prioritize action items, and manage program timelines.
  • Work closely with internal and external teams to meet deadlines and escalate issues as necessary.
  • Engage with senior and C-level executives at client organizations, offering strategic insights and status updates.
  • Participate in PMO team discussions to share insights and collaborate on program strategy.
  • Coordinate resource allocation in partnership with internal stakeholders to ensure successful project execution.

Requirements

  • Bachelor's degree in IT or Computer Science preferred or equivalent experience.
  • 10+ years client-facing project management experience.
  • Strong experience managing large programs with multiple workstreams.
  • Proven ability to manage complex accounts in a consulting or service delivery environment.
  • Strong understanding of contracts, statements of work, and project scoping.
  • Demonstrated program management skills, with experience managing multiple, concurrent projects.
  • Working knowledge of IT concepts, including cybersecurity and network security architecture.
  • Excellent problem-solving abilities and process refinement skills.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Outstanding interpersonal and communication skills, with the ability to work effectively with senior and C-level executives.
  • Ability to coordinate across internal departments to meet client needs and manage timelines effectively.

Nice-to-haves

  • Holds PMP Certification or in progress.

Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401K
  • Flexible spending account
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