Stratascale Sr. Service Delivery Consultant - Cybersecurity

$90,000 - $165,000/Yr

Shi International Ltd - Raleigh, NC

Full-time - Mid Level

Remote - Raleigh, NC

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Senior Service Delivery Consultant at Stratascale plays a crucial role in delivering cybersecurity consulting services. This position involves managing complex projects, ensuring they are executed on time and within budget while meeting client satisfaction. The consultant will lead cross-functional teams, manage project risks, and oversee communications, all while contributing to change management strategies for successful technology adoption.

Responsibilities

• Manage multiple projects with high complexity and visibility.
• Plan and execute projects according to Stratascale best practices, ensuring completion on time and within budget.
• Develop and execute a detailed project plan that includes all phases of project delivery.
• Manage project scope, including the creation and execution of change requests as needed.
• Lead cross-functional teams and creatively problem-solve project dynamics.
• Communicate project status and risks to appropriate individuals, including executive leadership.
• Contribute to process improvement activities and mentor others.
• Assist in pre-sales efforts to evaluate requirements and support Statement of Work preparation.
• Analyze reported project metrics and coach other project managers.

Requirements

• 4 year completed Bachelor's degree or equivalent experience.
• 7+ years direct client-facing project management experience.
• Working knowledge of cybersecurity projects, focusing on Identity Management and Governance, Risk, and Compliance (GRC).
• Ability to develop and implement PM processes in support of the project.
• Ability to read contracts/Statements of Work and understand company commitments to clients.
• Understanding of various systems for day-to-day responsibilities (e.g., MS Project Plan, CRM, Professional Services Automation systems).
• Strong people management and communication skills (written, verbal, presentation).
• Self-starter with the ability to work independently.
• Previous experience in IT service delivery and operations.

Nice-to-haves

• Skilled in Microsoft Project Planning and MS Suite tools.
• Understanding of the complexities of procurement vehicles (AX/SHI.com/CRM).

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Flexible spending account