Stratascale Sr. Service Delivery Consultant - Cybersecurity

$90,000 - $165,000/Yr

Shi International Ltd - Jackson, MS

Full-time - Senior

Remote - Jackson, MS

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Senior Service Delivery Consultant at Stratascale plays a crucial role in delivering cybersecurity consulting services. This position involves managing complex projects, ensuring they are executed on time and within budget while meeting client satisfaction. The consultant will lead cross-functional teams, develop project plans, manage risks, and facilitate effective communication throughout the project lifecycle. Additionally, the role requires familiarity with change management strategies to support the adoption of new technologies and processes by clients.

Responsibilities

• Manages multiple projects with high complexity and visibility
• Accountable for planning and execution of projects according to Stratascale best practices
• Development and execution of a detailed project plan that includes all phases of project delivery
• Actively manage project scope, including the creation and execution of change requests as needed
• Assemble and lead the project team which often includes internal/external resources, partners, etc.
• Effectively communicate project status, risks, etc. to appropriate individuals throughout the organization including executive leadership
• Contribute to process improvement activities and mentor others
• Assist the pre-sales effort to evaluate requirements and provide guidance in support of Statement of Work preparation
• Understand and analyze reported project metrics
• Coach and mentor other project managers

Requirements

• 4 year completed Bachelor's degree or equivalent experience
• 7+ years direct client-facing project management experience
• Working knowledge of cybersecurity projects, specifically focusing on Identity Management and Governance, Risk, and Compliance (GRC)
• Ability to develop and implement PM processes in support of the project
• Ability to read a contract/Statements of Work and understand company's commitment to the client for product and services
• Understanding of various systems to perform day to day responsibilities (ex: MS Project Plan, CRM, Professional Services Automation systems, etc.)
• Strong people management
• Strong communication skills (written, verbal, presentation)
• Self-starter / able to work independently
• Previous experience in IT service delivery and operations

Nice-to-haves

• Skilled in Microsoft Project Planning and MS Suite tools
• Understanding the complexities of procurement vehicles (AX/SHI.com/CRM)

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Flexible spending account