Strategic Account Manager, Hospitality, Spectrum Enterprise

Spectrum - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

10,001+ employees

Telecommunications

About the position

As a Strategic Account Manager at Spectrum Enterprise, you will play a pivotal role in partnering with large enterprise hospitality accounts to outline and implement combinations of telecommunications solutions tailored to their unique needs. Your primary focus will be on managing and simplifying client operations, ensuring long-term retention, and achieving high levels of client satisfaction through dedicated account management. After completing our award-winning 12-week paid sales training program, recognized for excellence in sales enablement and performance tools, you will leverage your strong persuasive abilities to address the complex technology and communications needs of hospitality organizations. In this role, you will serve as an advocate for your clients, fostering key relationships to develop tailored product solutions that align with their business objectives. You will be responsible for delivering compelling product presentations to decision-makers, maintaining an accurate client database to report on sales activities, and conducting tactful contract negotiations with executives. Additionally, you will establish data control procedures and collaborate with regulatory agencies to ensure compliance with state and federal regulations. Your ability to identify and cultivate market opportunities will be essential in driving client growth and satisfaction. Spectrum Enterprise is committed to creating an engaging work environment where you can build a successful career alongside intelligent and driven professionals. We value diversity and innovative thinking, and we support our employees in obtaining technical certifications and advancing within the company. Join us in our mission to connect clients to modern enterprise technology solutions that meet their needs and exceed their expectations.

Responsibilities

• Partner with large enterprise hospitality accounts to outline telecommunications solutions.
• Manage and simplify client operations to ensure long-term retention.
• Achieve client satisfaction through dedicated account management.
• Complete a 12-week paid sales training program.
• Serve as an advocate for clients and grow key relationships.
• Deliver product presentations to decision makers that align with business needs.
• Maintain an accurate client database to report on sales activities.
• Conduct contract negotiations and conversations with executives.
• Establish data control procedures and ensure compliance with regulations.

Requirements

• Five or more years of experience with strategic sales or account management.
• Five or more years of telecommunications experience.
• High school diploma or equivalent.
• Familiarity with Salesforce, ICOMS, or CSG.
• Expertise in identifying and cultivating market opportunities.
• Effective English communication skills.
• Ability to learn quickly and apply knowledge in a team environment.
• Deadline driven with the ability to multitask.
• Availability to travel to assigned territories and company facilities.

Nice-to-haves

• Bachelor's degree in a related field.
• Experience working with hospitality organizations.

Benefits

• Comprehensive pay and benefits package that rewards employee contributions.
• Support for obtaining technical certifications.
• Paid training and clearly defined paths for advancement.
• Encouragement of work-life balance.