Strategic Account Manager, Hospitality, Spectrum Enterprise

Spectrum - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

10,001+ employees

Telecommunications

About the position

As a Strategic Account Manager at Spectrum Enterprise, you will partner with large enterprise hospitality accounts to provide tailored telecommunications solutions. Your role will focus on managing client operations, ensuring long-term retention, and achieving client satisfaction through dedicated account management. You will leverage your persuasive abilities to address the complex technology and communications needs of hospitality organizations, supported by a comprehensive training program.

Responsibilities

• Achieve client satisfaction through dedicated account management.
• Serve as an advocate and grow key relationships to develop tailored product solutions.
• Deliver product presentations to decision makers that align with business needs.
• Maintain an accurate client database to report on sales activities.
• Conduct tactful and mutually beneficial contract negotiations and conversations with executives.
• Establish data control procedures and work with regulatory agencies to ensure state and federal compliance.

Requirements

• Five or more years of experience with strategic sales or account management.
• Five or more years of telecommunications experience.
• High school diploma or equivalent.
• Familiar with Salesforce, ICOMS or CSG.
• Expert in identifying and cultivating market opportunities.
• Effective English communication skills.
• Quick learner that can apply knowledge in a team environment.
• Deadline driven with the ability to multitask.
• Availability to travel to and from assigned territories and company facilities.

Nice-to-haves

• Bachelor's degree in a related field.
• Experience working with hospitality organizations.

Benefits

• Comprehensive benefits that encourage a work-life balance.
• Company support in obtaining technical certifications.
• Paid training and clearly defined paths to advance within the company.