Strategic Account Manager, Hospitality - Spectrum Enterprise

Spectrum - Tampa, FL

Full-time - Mid Level

Tampa, FL

10,001+ employees

Telecommunications

About the position

As a Strategic Account Manager at Spectrum Enterprise, you will play a pivotal role in partnering with large enterprise hospitality accounts to outline and implement combinations of telecommunications solutions tailored to their unique needs. Your primary focus will be on achieving client satisfaction through dedicated account management, ensuring long-term retention, and simplifying client operations. After completing our award-winning 12-week paid sales training, recognized for excellence in sales enablement and performance tools, you will leverage your strong persuasive abilities to address the complex technology and communications needs of hospitality organizations. In this role, you will serve as an advocate for your clients, growing key relationships and developing tailored product solutions that align with their business needs. You will be responsible for delivering impactful product presentations to decision-makers, maintaining an accurate client database to report on sales activities, and conducting tactful contract negotiations with executives. Additionally, you will establish data control procedures and collaborate with regulatory agencies to ensure compliance with state and federal regulations. Spectrum Enterprise is committed to fostering a culture of excellence that celebrates diversity and innovative thinking. We provide a supportive learning environment that encourages professional growth and offers clearly defined paths for advancement within the company. By joining our team, you will not only contribute to the success of our clients but also build a rewarding career in a dynamic and inclusive workplace.

Responsibilities

• Partner with large enterprise hospitality accounts to outline telecommunications solutions.
• Achieve client satisfaction through dedicated account management.
• Complete a 12-week paid sales training program.
• Serve as an advocate and grow key relationships to develop tailored product solutions.
• Deliver product presentations to decision makers that align with business needs.
• Maintain an accurate client database to report on sales activities.
• Conduct tactful and mutually beneficial contract negotiations with executives.
• Establish data control procedures and ensure compliance with regulatory agencies.

Requirements

• Five or more years of experience with strategic sales or account management.
• Five or more years of telecommunications experience.
• High school diploma or equivalent.
• Familiarity with Salesforce, ICOMS or CSG.
• Expertise in identifying and cultivating market opportunities.
• Effective English communication skills.
• Ability to learn quickly and apply knowledge in a team environment.
• Deadline driven with the ability to multitask.
• Availability to travel to assigned territories and company facilities.

Nice-to-haves

• Bachelor's degree in a related field.
• Experience working with hospitality organizations.

Benefits

• Comprehensive pay and benefits package that rewards employees for their contributions.
• Support for obtaining technical certifications.
• Paid training and clearly defined paths for advancement within the company.
• Encouragement of work-life balance.