Strategic Account Manager (Remote)

Trace3 - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

Professional, Scientific, and Technical Services

About the position

The Strategic Account Manager (SAM) is responsible for prospecting, developing, and closing sales opportunities in technology solutions, focusing on areas such as storage, security, virtualization, backup, networking, cloud, and data intelligence services. This role involves understanding how technology can help businesses achieve their objectives and managing the entire sales cycle, from initial meetings to solution delivery, while ensuring optimal client satisfaction throughout the engagement.

Responsibilities

• Drive business line revenue within assigned territory and accounts.
• Discover, prospect, and qualify new opportunities as well as cross-sell and up-sell within the existing customer base.
• Supervise and ensure optimal client satisfaction throughout the entire lifecycle of the engagement.
• Represent Trace3 to the customer in all sales-related matters and understand the customer's business and industry challenges.
• Lead the proposed solution and transition the build and implementation to the delivery team.
• Remain engaged with the client and become a thought leader for future opportunities.
• Build and maintain in-depth knowledge of Trace3's products, services, partners, and markets.
• Direct complex sales cycles, including account mapping and development of high-level relationships.
• Communicate Trace3's value proposition to technical and non-technical clients, including executive management.
• Establish strong and lasting relationships with key stakeholders and decision makers in client organizations.
• Work closely with clients to understand and manage their expectations while collaborating with the Trace3 Team for delivery.

Requirements

• Bachelor's degree from an accredited university preferred.
• Minimum of seven years of relevant sales experience within a technology environment.
• Excellent understanding of business environments and challenges of IT operations in enterprise-level corporations.
• Strong understanding of how clients use technology to meet business objectives.
• Strong financial and business acumen with an understanding of multi-faceted business operations.
• Excellent oral, written communication, and presentation skills.
• Ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audiences.
• Highly organized, detail-oriented, and excellent time management skills.
• Ability to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
• Proactive and consultative approach to customer and sales requests.
• Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment.
• Motivated self-starter who enjoys solving challenging problems and working directly with customers.