Strategic Account Manager

Singer Equipment Company - Bellmawr, NJ

Full-time - Mid Level

Bellmawr, NJ

Wholesale Trade Agents and Brokers

About the position

The Strategic Account Manager at Singer Equipment Company is responsible for leading the inside strategic accounts team and managing relationships with assigned strategic accounts. This role focuses on achieving sales growth objectives through effective team management, customer relationship development, and strategic execution in the commercial kitchen equipment sector.

Responsibilities

• Manage and direct a team of account, estimate, and support specialists.
• Maintain existing account base through effective long-term relationship development and ongoing customer support.
• Promote positive customer relationships by ensuring friendly, professional, knowledgeable, and responsive customer support.
• Work with leadership to create and execute strategies for team member development and departmental efficiency.
• Develop and implement performance metrics and manage to those standards.
• Oversee the daily order entry process to ensure timely and accurate entry into QuickBase and Prelude ERP.
• Promote a team support environment and re-prioritize workload as necessary.
• Work cross-functionally to ensure on-time delivery that meets or exceeds customer expectations.
• Conduct weekly team meetings to share important information and identify action items.
• Proactively communicate with primary strategic account customers and conduct business reviews for account development.
• Oversee client service issues and ensure timely follow-up and completion.
• Develop detailed proposals for small equipment projects and conduct review meetings with stakeholders.
• Build relationships and increase company visibility through participation in company-sponsored activities and trade shows.

Requirements

• Bachelor's Degree in Business, Marketing, Sales or related field.
• 5+ years of management experience in Sales, Operations or customer-facing role.
• Minimum of 3 years experience in a customer-facing role identifying and addressing customer needs.
• Proficiency in Microsoft Excel, Outlook, Word, PowerPoint, CRM, and ERP systems.
• Valid driver's license and AutoCAD proficiency.
• Knowledge of foodservice equipment and Auto Quotes.

Nice-to-haves

• Problem solving and critical thinking skills.
• Cross-functional collaboration abilities.
• Excellent verbal and written communication skills.
• Team building and coaching skills.
• Time and resource management skills.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance