Strategic Account Manager

$80,000 - $90,000/Yr

PharMerica - Portland, OR

Full-time - Mid Level

Portland, OR

1,001-5,000 employees

Health and Personal Care Retailers

About the position

The Strategic Account Manager at PharMerica plays a crucial role in maintaining and enhancing relationships with pharmacy clients, ensuring customer satisfaction, and driving retention. This position involves strategic planning and collaboration with various stakeholders to achieve revenue and growth goals while providing exceptional service in the pharmaceutical sector.

Responsibilities

• Cultivates and maintains ongoing strategic relationships with pharmacy clients.
• Ensures customer satisfaction with pharmacy services and resolves issues effectively.
• Collaborates with the VP of Strategic Account Management on projects to enhance client retention.
• Engages with C-Suite and facility leadership for Quarterly Business Reviews and Pharmacy Optimization Services.
• Manages client issue escalation and resolution processes, ensuring timely responses and setting proper expectations.
• Utilizes CRM software to track and manage client activities, tasks, and communications.
• Prepares quarterly business review materials and facilitates client engagement calls.
• Leads the onboarding process for new clients and facilities, ensuring successful implementation of services.
• Attends corporate/networking events and client events to establish professional relationships.
• Adheres to the Code of Business Conduct and Ethics, ensuring compliance with applicable laws and standards.

Requirements

• Bachelor's Degree in business or related field.
• 5+ years of experience in client management, customer service, or client support in a healthcare or B2B setting.
• Proven ability to present to all levels of management with executive presence.
• Strong strategic planning and organizational skills.
• Demonstrated time-management skills with the ability to handle conflicting priorities.
• Effective decision-making skills with a commitment to process improvement.
• Proficiency in Microsoft Office systems.
• Strong problem-solving skills with the ability to root-cause analyze.
• Ability to collaborate cross-functionally within a matrixed organization.
• Customer service focus with adaptability and innovation.

Nice-to-haves

• MBA or experience in the pharmacy services industry.
• Experience in a healthcare setting.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Life insurance
• Opportunities for advancement
• Paid time off
• Health, dental, vision, and life insurance benefits
• Company paid STD and LTD
• Tuition reimbursement
• Short Term Incentive Bonus