Strategic Account Manager

$100,000 - $100,000/Yr

Nelson-Jameson - Lubbock, TX

Full-time - Mid Level

Lubbock, TX

Merchant Wholesalers, Durable Goods

About the position

Nelson-Jameson is seeking a Strategic Account Manager to enhance and preserve gross margin dollars for specific accounts while providing exceptional customer support. The role involves managing customer accounts, identifying growth opportunities, and expanding market share in a designated geographic region. The Strategic Account Manager will work closely with an Account Support Representative to leverage complementary skills for success.

Responsibilities

• Proactively manage, retain, and grow assigned customer accounts.
• Utilize CRM systems to document customer interactions and opportunities as needed.
• Track and assess sales performance, implementing necessary adjustments to meet goals.
• Exceed portfolio gross margin and sales goals.
• Proactively contact assigned accounts to identify opportunities to earn more business.
• Service assigned customer accounts with direct visits.
• Provide information on products and services.
• Facilitate resolutions to customer service issues with other departments as necessary.
• Regular customer visits will require routine car travel with occasional overnight stays.
• Attend corporate events, meetings, and training as assigned.
• Build and sustain a pipeline of prospective clients and new opportunities for growth.
• Drive sales initiatives, prospecting, presenting capabilities, providing quotes and proposals, negotiating terms, and finalizing deals.

Requirements

• High School diploma or equivalent.
• 2 or more years of B2B Outside Sales or Food Manufacturing experience.
• Passion for serving customers in a timely manner.
• Proven territory farming and account development skills.
• Proficient with ERP, CRM, Microsoft Office, and basic computer skills.
• Must possess a valid driver's license and an insurable driver's record.

Nice-to-haves

• Bachelor's degree in Business or related field or equivalent experience.
• Distributor or manufacturer experience selling to industrial food or other sanitary manufacturing facilities; OR production experience working in industrial food or other sanitary manufacturing facilities.
• Previous experience with industrial product lines.

Benefits

• Compensation: Base + Commission with a pathway to earn $100,000+ in total compensation.
• Comprehensive benefits package.