Strategic Accounts Operations Specialist

About the position

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! The Strategic Accounts team at Mindbody is responsible for the strategic vision, growth, and development of the largest wellness brands in North America. Given the scale of our key partners, this role is a critical component of Mindbody’s growth and success in every market in which we operate.

Responsibilities

• Build and maintain active resource hubs for all team documentation within Strategic Accounts organization
• Serve as primary liaison with Product & cross-functionally to provide communications/updates to the SA org with regards to product rollouts / product announcements
• Partner with Product & Marketing to create materials & resources dedicated to educating internal and external stakeholders on product releases and updates
• Serve as the driver for product-related SA meetings and cadences
• Own internal new hire training guides and help map out new hire training sessions in conjunction with the hiring managers
• Identify training gaps and needs for the team and coordinate / drive on building and deploying targeted trainings by enlisting relevant stakeholders

Requirements

• Incredible bias-for-action and ability to drive strategic initiatives with minimal guidance necessary
• Highly organized with an ability to thrive in a fast-paced, ever-evolving environment
• Experience collaborating with internal teams (product, operations, marketing) to deliver creative, high-impact solutions
• Proven ability to create, organize, and maintain internal documentation, team resources, and shared knowledge bases with a high level of accuracy
• Exceptional attention to detail, ensuring documents are error-free, consistently formatted, and regularly updated
• Strong organizational skills with experience developing systems or frameworks for easy access and version control of documentation
• Proactive in identifying gaps in team resources or documentation, taking initiative to fill them before they become blockers
• Experience working with documentation platforms (e.g., Notion, SharePoint)
• Skilled in creating user-friendly templates, checklists, SOPs, and internal guides that enhance team efficiency and clarity
• Ability to collaborate across teams to collect, verify, and streamline information from multiple stakeholders

Benefits

• Competitive wages and salaries
• Performance bonus
• Stock options
• Benefits and/or other applicable incentive compensation plans