Edb - Indianapolis, IN
posted 5 months ago
As the Strategic Customer Success Manager (CSM) at EDB, you will play a pivotal role in our customer-centric strategy, ensuring that our clients achieve their goals and derive sustainable value from our solutions. This position is located in the US Central Time Zone and requires you to be at the forefront of customer engagement, collaborating with various functions within EDB to drive adoption, growth, and retention across your accounts. Your primary focus will be to deliver an exemplary customer experience, acting as a trusted advisor and champion for your accounts. In this dynamic role, you will develop, prioritize, and execute tailored Customer Success Plans that assess and define customer goals and objectives. Utilizing data analytics and customer insights, you will proactively manage customer accounts to optimize health, mitigate risks, and reduce churn. Your responsibilities will include nurturing accounts to identify opportunities for expansion and growth, as well as utilizing consultative approaches to drive outcomes throughout the customer lifecycle. You will oversee the coordination of EDB resources, ensuring that any account issues are escalated and resolved successfully. Building strong relationships with customers will be essential, as you will cultivate advocates who can provide insightful case studies and references. Additionally, you will prepare and present Executive Business Reviews (EBRs) to demonstrate progress, value realization, and effective stakeholder management. Your role will also involve consulting with customers on the benefits and value of the EDB portfolio and related technologies, ensuring they are fully equipped to leverage our offerings effectively.