Edb - Salt Lake City, UT
posted 5 months ago
As the Strategic Customer Success Manager (CSM) at EDB, you will play a pivotal role in our customer-centric strategy, ensuring that our clients achieve their goals and derive sustainable value from our solutions. This position is located in the US Central Time Zone and requires you to be at the forefront of customer engagement, collaborating with various functions within EDB to drive adoption, growth, and retention across your accounts. Your primary responsibility will be to develop, prioritize, and execute tailored customer success plans that guide your customers through their journey with EDB, leveraging insights from data and engagement to enhance their experience. In this dynamic role, you will manage multiple high-value accounts, advocating for your customers and ensuring they receive exemplary service. You will work closely with internal teams, including Sales, Services, Support, Product, and Marketing, to deliver outstanding customer outcomes. Your ability to cultivate strong relationships with customers will be essential in building advocates who can provide insightful case studies and references. You will also prepare and present Executive Business Reviews (EBRs) to demonstrate progress and value realization, ensuring that stakeholders are well-informed and engaged. Your impact will be measured by your ability to deliver a world-class customer experience, optimize account health, mitigate risks, and reduce churn. You will proactively manage customer relationships, identify opportunities for expansion, and utilize consultative approaches to drive positive outcomes throughout the customer lifecycle. As a trusted advisor, you will consult with customers on the benefits and value of EDB's portfolio and related technologies, ensuring they maximize their investment in our solutions.