Edb - Lincoln, NE
posted 5 months ago
As the Strategic Customer Success Manager (CSM) at EDB, you will play a pivotal role in our customer-centric strategy, ensuring that our clients achieve their goals and derive sustainable value from our solutions. Your position will be integral to the Customer Success Management team, where you will collaborate with various functions within EDB to drive adoption, growth, and retention across your assigned accounts. Your primary focus will be to deliver an exceptional customer experience, acting as a trusted advisor to your clients. In this dynamic role, you will develop, prioritize, and execute tailored Customer Success Plans that nurture and guide customers throughout their journey with EDB. By leveraging insights from data and customer engagement, you will proactively manage multiple accounts, advocating for your customers and ensuring their needs are met. You will work closely with internal teams, including Sales, Services, Support, Product, and Marketing, to facilitate outstanding customer outcomes and resolve any issues that may arise. Your responsibilities will include delivering a world-class customer experience, creating and implementing individual Customer Success Plans, and managing customer relationships to optimize account health and mitigate risks. You will also identify opportunities for account expansion and growth, oversee the coordination of EDB resources, and prepare Executive Business Reviews (EBRs) to demonstrate progress and value realization. Your role will require a strong professional presence, effective communication skills, and a proactive approach to problem-solving, all while maintaining a high level of empathy for the customer experience.