Edb - Salem, OR
posted 5 months ago
As EDB's Strategic Customer Success Manager (CSM), you will play a pivotal role in our customer-centric strategy, ensuring that our clients achieve their goals and derive sustainable value from our solutions. This position is located in the US Central Time Zone and requires you to be at the forefront of customer engagement, collaborating with various functions within EDB to drive adoption, growth, and retention across your accounts. Your primary responsibility will be to deliver a world-class customer experience, acting as a trusted advisor to your clients and ensuring their success in deploying and adopting EDB offerings. In this dynamic role, you will develop, prioritize, and execute tailored Customer Success Plans that assess and define customer goals and objectives. You will leverage data analytics and customer insights to proactively manage account health, mitigate risks, and reduce churn. Your ability to nurture customer relationships will be crucial in identifying opportunities for expansion and growth, while your consultative approach will help drive positive outcomes throughout the customer lifecycle. You will also oversee the coordination of EDB resources, escalating account issues as necessary to ensure successful resolution. Building strong relationships with customers will enable you to cultivate advocates who can provide insightful case studies and references. Additionally, you will prepare and present Executive Business Reviews (EBRs) to demonstrate progress, value realization, and effective stakeholder management. Your role will involve consulting with customers on the benefits and value of the EDB portfolio and related technologies, ensuring they are fully equipped to maximize their investment in our solutions.