MongoDB - Cincinnati, OH
posted 3 months ago
The Strategic Customer Success Manager at MongoDB plays a pivotal role in ensuring that our customers derive maximum value from our products and services. This position is designed for individuals who are passionate about technology and possess the ambition to tackle new challenges head-on. As a Customer Success Manager, you will be the primary point of contact for MongoDB end users, leveraging your technical and account management skills to lead the account team across various departments, including Sales, Professional Services, and Solutions Architects. Your role will involve operating autonomously while maintaining a customer-centric approach, which is essential for building and enhancing the Customer Success program. In this role, you will be expected to take full ownership of your customer portfolio, making key decisions that drive effective customer outcomes. This includes determining when to involve our executive team in customer escalations, managing customer issues, and advocating for our customers within MongoDB. You will also need to possess an entrepreneurial mindset, as this is a new team at MongoDB, requiring you to develop new processes and practices to best serve our customer segment. Your responsibilities will include acting as a strategic advisor to customers, providing guidance on MongoDB best practices, and helping them optimize their technology strategies. You will collect feedback from customers to inform internal teams about product improvements and act as a liaison between customers and product engineering to develop innovative solutions. Additionally, you will lead executive business reviews, manage relationships with Sales Leadership, and forecast expected churn and growth. This role is not just about managing accounts; it’s about building a strong Customer Success program that aligns with MongoDB’s mission to empower developers and transform industries.