AECOM - Denver, CO

posted 3 months ago

Full-time - Senior
Remote - Denver, CO
10,001+ employees
Professional, Scientific, and Technical Services

About the position

AECOM is seeking a Strategic Marketing & Clients Director for our Global Transportation business line. This position will offer flexibility for hybrid work schedules (to include a combination of in-office presence and virtual/telecommute) to be based from a variety of locations in the US or Canada. The Global Business Line Strategic Marketing and Clients Director will support the strategy and business goals of the Global Transportation Business Line and the Enterprise Marketing strategy. They will develop and implement measurable, client-focused and strategic marketing and marketing communications initiatives and campaigns to support growth and engagement. As an integral part of both the Global Business Line leadership team and the Enterprise Strategic Marketing team, the Director will collaborate extensively within those teams, as well as across a global network of teams, liaising with business development leaders, operations, and regional marketing teams, reporting into the Chief Marketing Officer and the Global Business Line Leader. The Director will be responsible for meeting a series of KPIs, including contributing to the financial success of the Global Business Line. They will demonstrate a deep understanding and experience of brand, marketing strategy development, strategy delivery, business development, CAM, marketing communications, and client experience; in support of the pre-positioning and capture of key pursuits. The role requires a strong client focus, championing the voice of the client by defining, prioritizing, and leading the development of insights, strategies, and marketing plans aligned with business and marketing goals. The Director will lead the development of insights about AECOM, its environment, and its clients that impact the Global Business Line, including NPS, Client Listening, bid feedback, and the development of trends through the use of Salesforce, Qualtrics, Insight, and desktop research. They will promote a strong client focus and lead marketing strategy formulation, ensuring adequate investment is secured to deliver strategic campaigns. Additionally, the Director will support the development of brand strategy and articulate desired brand positioning in key transportation sectors, engage with key policymakers as part of the overall marketing strategy for the Transportation business line, and support geopolitical and industry engagement to help shape policy and pre-position AECOM as a leader in the sector and in the pursuit of key projects. They will also develop pre-positioning strategies to support the capture of identified key pursuits and collaborate with the regions to develop targeted, pursuit-driven business-line specific campaigns that prove return on investment.

Responsibilities

  • Leads the development of insights about AECOM, its environment and its clients that impact the Global Business Line, including NPS, Client Listening, bid feedback and the development of trends through the use of Salesforce, Qualtrics, Insight and desktop research.
  • Promotes a strong client focus and leads marketing strategy formulation. Feeds into business strategy and ensures adequate investment is secured to deliver strategic campaigns.
  • Leads the alignment of the marketing strategy for the Global Business Line, ensuring that plans cover the whole client journey and align with the regional business line plans.
  • Working with the CAMs and the Director of Client Experience, leads the development of the desired client experience in the business line to drive loyalty and client advocacy.
  • Uses a deep understanding of clients to influence how AECOM measures the client experience. Supports the global business line in delivering activities that enhance satisfaction and experience.
  • Supports the development of brand strategy and articulates desired brand positioning in key transportation sectors.
  • Support engagement with key policymakers as part of the overall marketing strategy for the Transportation business line.
  • Supports geopolitical and industry engagement to help shape policy and pre-position AECOM as a leader in the sector and in the pursuit of key projects.
  • Develops pre-positioning strategies to support the capture of identified key pursuits.
  • Collaborating with the regions, develops targeted, pursuit-driven business-line specific campaigns that prove return on investment.

Requirements

  • BA/BS plus 12 years of relevant marketing experience or demonstrated equivalency of experience and/or education including 4 years of leadership experience.
  • Formal marketing training or qualification (e.g. CIM).
  • 15 years' experience in a similar role in a professional services or AEC firm environment, preferably including transportation.
  • Proven experience with brand, marketing strategy (development & delivery), business development, and client account management and marketing communications.
  • Experience developing & implementing strategic marketing initiatives and campaigns with a focus on pre-positioning and capture.

Nice-to-haves

  • Global organization experience preferable but not essential.

Benefits

  • Medical, dental, vision, life, AD&D, disability benefits
  • Paid time off
  • Leaves of absence
  • Voluntary benefits
  • Perks
  • U.S. and global well-being programs
  • Employee assistance program
  • Business travel insurance
  • Service recognition awards
  • Retirement savings plan
  • Employee stock purchase plan
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