Live Nation - Austin, TX
posted 4 months ago
The Strategic Operations Coordinator position at Ticketmaster is a part-time, hybrid role based in Austin, TX, reporting to the Strategic Operations Manager. This role is integral to the Global Client Support & Operations Organization, which aims to establish a center of excellence for support and operations across all regions. The mission is to enhance employee, fan, and client satisfaction by implementing best practices, tools, and processes globally. The Support & Operations Strategy team is responsible for identifying opportunities to drive best practices and organize global projects, which includes analyzing data, providing insights, and supporting strategic initiatives that align with the organization's objectives. In this role, the coordinator will assist with various projects that relate to organizational initiatives and innovations, ensuring a holistic view of how these projects impact different verticals within the organization. The position requires analyzing market similarities and differences to support standardization and best practice initiatives, as well as addressing challenges that may arise during project execution. The coordinator will also play a key role in managing internal communication processes to promote consistency and a branded experience across the organization. The Strategic Operations Coordinator will be responsible for understanding the performance metrics of key stakeholders within Support & Operations and delivering relevant metrics and dashboards to help achieve their objectives. Additionally, the role involves maintaining various tools and processes, including Asana, Operational CRM, Confluence, and departmental templates, ensuring that all documentation and meeting notes are organized and accessible. This position is crucial for monitoring the goals of Client Support & Operations and supporting the strategic planning process for the organization.