Strategic Response Team: Program Manager I

$90,000 - $115,000/Yr

X Corp. - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The Strategic Response Team (SRT) Program Manager I role at X Corp involves supporting policy and protocol launches, knowledge management, training, quality assurance, and process improvements through data analysis. The position is crucial for managing challenging escalations and crises, ensuring effective communication and alignment with the organization's strategy. The Program Manager will work closely with SRT leadership and cross-functional partners to enhance support for priority clients and users, contributing to the overall mission of building a trusted global digital public square.

Responsibilities

• Support policy and protocol launches for the Strategic Response Team.
• Manage knowledge management, training, and quality assurance initiatives.
• Drive process improvements through data analysis and insights.
• Lead moderate complexity projects for SRT, identifying future opportunities.
• Plan project requirements with internal customers and manage project schedules.
• Communicate project timelines and updates to stakeholders effectively.
• Collaborate with cross-functional partners to enhance operational initiatives.
• Analyze large datasets using SQL to build dashboards and reports.

Requirements

• 3-4 years of work experience in Project Management, preferably in tech/strategy/product operations.
• Experience managing projects with moderate enterprise initiatives.
• Ability to build relationships and collaborate with cross-functional partners.
• Strong analytical skills to translate data into actionable insights.
• Experience working with large datasets and SQL for operational improvements.
• Ability to work under pressure in a fast-paced environment.
• Strong research, investigative, and communication skills.

Nice-to-haves

• Experience in customer support or terms of service enforcement.
• Familiarity with risk mitigation strategies.
• Experience in a globally distributed team environment.

Benefits

• Competitive salary range of $90,000 - $115,000 per year.
• Full-time employment with potential for career growth.
• Opportunity to work on impactful projects in a dynamic environment.