Strategic Solutions Engineer

$180,000 - $260,000/Yr

Shi International Ltd - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Strategic Solutions Engineer will serve as a technology generalist, engaging with larger customers to uncover and develop opportunities through strong relationship building. This role involves consulting on various technology solutions including data center, edge, core, cloud, security, and collaboration services, while effectively conveying how these technologies enable business success.

Responsibilities

• Responsible for the Solution Practice sales quota in their territory/pod
• Take ownership of the sales pipeline for Solution Practice opportunities by engaging where appropriate, following up with prospects to discover, defend and acquire new business
• Collaborate and engage with customers to ensure account retention and penetrate multiple lines of sales entry for Data Center, Cloud, Network, Security, Collaboration and Services business in existing accounts
• Collaborate, develop and execute strategy for top prospects with the sales team to discover, grow and acquire new business
• Ongoing training and learning to understand the company services offerings in all solution practice areas by attending company training and expanding knowledge through self-study
• Collaborate and engage with multiple layers of contacts within an organization, including but not limited to CIO, IT Directors, CTO, Application Managers, etc
• Collaborate with sales teams and drive the sales process of the solution, including identifying the opportunity, qualifying, forecasting, decision making criteria, and closing
• Builds the region/territory based on strategic account planning done in collaboration with the account executive and extended team
• Demonstrates leadership to ensure that the company's recommended solutions are comprehensive, achieve customer expectations and meet customer business needs and planning
• Build strong relationships and trust with the technical decision maker, executive stakeholders and own the technical side of customer relationships
• Focused on delivering a world class customer experience according to company standards
• Develop relationships with Local Technology Community (MFG's and SI Partners), and the appropriate customer technical personnel to establish market credibility and ensure the sales team understands the customer's ongoing needs
• Educate and develop sales teams on technical selling, product training, services and technology trends by taking advantage of office hours, setting up formal training and relationship building
• Educate customers with product training and positioning technical solution sales cycle management
• Engage in regular one on one meeting with manager and time with team ensuring value prop, resource usage, opportunity development and visibility to Data Center, Cloud, Network, Security, Collaboration and Services business (Corp / District / Rep)

Requirements

• Bachelor's Degree or relevant work experience required
• 2 years + Experience working in complex Data Center sales opportunities
• Minimum 3 years Previous IT Administrator/Management experience desired
• Proficient with Microsoft Office Products Visio, PowerPoint, Excel, Word
• Experience supporting Enterprise, SLED and Higher Education organizations desired
• Advanced knowledge of servers, storage, networking, virtualization, cloud and unified communication and collaboration regarding their impact on the business
• Knowledge of Converged Infrastructure of servers, storage, networking and virtualization regarding their impact on the business
• Deep Familiarity with the RFP process and possess a winning record
• Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, mirroring, active/standby, active/active, clustering)
• Strong knowledge of Virtualization technologies, Hypervisors, server and desktop virtualization (i.e. VMware, Hyper-V, Citrix, VDI)
• Expertise in mainstream technologies to include: Dell/EMC, NetApp, HPE, Cisco, Palo Alto, Pure Storage, Azure and AWS
• Experience with Public and Private Cloud Solutions

Nice-to-haves

• Outstanding written and verbal communication
• Able to build relationships with customers
• Proactive mindset
• Excellent Presentation & Negotiation Skills
• Ability to work effectively, add value as a team member and assume a leadership role for the team
• Ability to train and disseminate information within an Area or Operation
• Ability to resolve and close complex technical and selling situations
• Ability to work effectively within all levels of an organization, both internally and externally
• Ability to work both individually and in a team environment
• Must be results driven with a strong sense of urgency
• Attention to detail, organization, and follow up skills are critical
• Initiative to research and resolve problems with a positive attitude
• Exceptional time management & organization
• Strong documentation skills to include system/network diagrams and presentations
• Possess a real passion for technology

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending