Strategy Advancement Professional, Process Design & Optimization

$84,600 - $116,300/Yr

Humana - Santa Fe, NM

Full-time - Mid Level

Santa Fe, NM

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Strategy Advancement Professional in Process Design & Optimization at Humana will play a crucial role in analyzing and enhancing the end-to-end Sales processes across various distribution channels. This position focuses on identifying opportunities for operational improvements that drive productivity and efficiency, while also supporting strategic development and transformation initiatives within the organization.

Responsibilities

• Partner with distribution channel leads to observe and learn MarketPoint's end-to-end Sales processes, tools and technology
• Document and analyze Sales processes across all distribution channels to develop foundational material while identifying channel synergies and outliers
• Identify areas of improvement and/or gaps in existing processes and provide improvement recommendations to enhance productivity and efficiency
• Analyze metrics and apply measurable outcomes to improve operations, including time studies, AHT, sales performance, and quality
• Showcase process findings and explore innovative opportunities to optimize and apply tangible business justifications to recommendations
• Deconstruct and analyze challenges and/or bottlenecks in operational flow to inform and develop new ways of working/thinking
• Partner cross-functionally to define requirements and gain business consensus to help drive decision making pertaining to improvement initiatives
• Maintain updates to process material to support and track future changes driven by Transformation initiatives
• Support MarketPoint leadership in communicating value and impact of MarketPoint initiatives to the broader Humana organization

Requirements

• Bachelor's degree
• 3+ years experience with process mapping, workflow documentation, process design or process re-engineering
• 3+ years experience with business process management with large scale initiatives across people, process, policy and technology

Nice-to-haves

• Familiar with Six Sigma and/or advanced business process analysis practices
• Salesforce and/or other CRM technology
• Contact Center, Omnichannel or Digital experience in a Sales environment helpful
• Advanced experience utilizing process flow diagram tools, i.e. Visio, etc.
• Ability to summarize and simplify complex data sets or process detail for effective storytelling in presentations
• Ability to influence peers/stakeholders to influence results or new ways of thinking
• Excellent verbal and written communication skills
• Excellent time management, project/change management, program execution and organization skills
• Self-motivated and ability to work independently in a fast-paced, ever-changing environment

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance