Strategy Advancement Professional, Process Design & Optimization

$84,600 - $116,300/Yr

Humana - Boston, MA

Full-time

Boston, MA

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Process Design & Optimization Professional at MarketPoint will play a crucial role in analyzing and enhancing the end-to-end Sales processes across various distribution channels. This position focuses on identifying opportunities for operational improvements that drive productivity and efficiency, utilizing innovative process re-engineering techniques to support strategic development and transformation initiatives.

Responsibilities

• Partner with distribution channel leads to observe and learn MarketPoint's end-to-end Sales processes, tools and technology
• Document and analyze Sales processes across all distribution channels to develop foundational material while identifying channel synergies and outliers
• Identify areas of improvement and/or gaps in existing processes through end-to-end analysis and provide improvement recommendations
• Analyze metrics and apply measurable outcomes to improve operations, including time studies, AHT, sales performance, and quality
• Showcase process findings and explore innovative opportunities to optimize with business partners
• Deconstruct and analyze challenges and/or bottlenecks in operational flow through live feedback sessions
• Define requirements and gain business consensus to drive decision making for improvement initiatives
• Maintain updates to process material to support and track future changes driven by Transformation initiatives
• Support MarketPoint leadership in communicating the value and impact of MarketPoint initiatives to the broader Humana organization

Requirements

• Bachelor's degree
• 3+ years experience with process mapping, workflow documentation, process design or process re-engineering
• 3+ years experience with business process management with large scale initiatives across people, process, policy and technology

Nice-to-haves

• Familiar with Six Sigma and/or advanced business process analysis practices
• Experience with Salesforce and/or other CRM technology
• Contact Center, Omnichannel or Digital experience in a Sales environment
• Advanced experience utilizing process flow diagram tools, i.e. Visio
• Ability to summarize and simplify complex data sets or process detail for effective storytelling in presentations
• Ability to influence peers/stakeholders to influence results or new ways of thinking
• Excellent verbal and written communication skills
• Excellent time management, project/change management, program execution and organization skills
• Self-motivated and ability to work independently in a fast-paced, ever-changing environment

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance