Strategy Specialist, Immigration

About the position

The Strategy Specialist, Immigration at Amazon is responsible for creating new service offerings and consulting on product development for the U.S. immigration organization. This role involves managing a portfolio of cross-functional projects, developing strategic plans, and ensuring successful project delivery from conception to completion. The position requires strong project management skills and the ability to work collaboratively across various teams to enhance immigration services at Amazon.

Responsibilities

• Define strategy and develop implementation plans to drive new service launches and expansions of existing services partnering with tech, service and program teams
• Define and execute communication and change management strategies with related artifacts for expansion goals and projects
• Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders and leadership to drive visibility and accountability
• Implement strategies to balance technology with human interaction to preserve and improve the customer experience while services expand in scope and scale
• Lead improvement of the processes related to launching new services or expanding existing services while driving service launches to completion
• Stay updated on regulatory changes by monitoring relevant portals, publications and notifications
• Escalate issues and challenges that impact project delivery and/or customer experience timely
• Review project impact, and readjusting based on new regulations; oversee change management

Requirements

• Bachelor's degree in business, HR, or a related field
• 5 years of experience in Mobility, Immigration, or project management

Nice-to-haves

• 6-7 years of experience either with a law firm or in-house organization with a significant volume of immigration/mobility work
• Project management related certification or training
• ACES, Lean, Six Sigma certification or training

Benefits

• Full range of medical benefits
• Financial benefits including equity and sign-on payments
• Comprehensive employee benefits package