Student Account Associate

$42,100 - $61,000/Yr

Pennsylvania State University - State College, PA

Full-time - Entry Level

State College, PA

Educational Services

About the position

The Student Account Associate position at Penn State University is designed for individuals who are motivated and skilled in customer service. This role involves providing guidance and support to students, families, and staff regarding university policies and procedures related to student accounts. The associate will analyze student accounts, resolve issues, and assist with billing, financial aid disbursement, and refund processes. The position emphasizes the importance of diversity, equity, and inclusion within the university's mission.

Responsibilities

• Provide counseling and guidance to students, families, and staff on University policies and procedures related to the student account.
• Conduct in-depth analysis concerning student accounts.
• Resolve issues with student accounts.
• Guide students and families through the billing, financial aid disbursement, and refunding processes via various communication methods.
• Accept and post payments, issue receipts, and reconcile respective transactions.

Requirements

• Associate's degree plus four years of relevant experience, or an equivalent combination of education and experience.
• High level of attention to detail and critical thinking skills.
• Strong interpersonal, written, verbal, and grammatical skills.
• Excellent customer service skills.
• Advising and counseling skills.
• Knowledge of Microsoft Word and Excel.

Nice-to-haves

• Experience with student and business systems/software is preferred.

Benefits

• Competitive salary
• Flexible work arrangement combining remote and on-campus work