Student Account Coordinator UT Southern (Pulaski, TN)

The University of Tennessee Southern - Pulaski, TN

Full-time

Pulaski, TN

About the position

The Student Account Coordinator at UT Southern is responsible for managing student accounts, ensuring accurate billing, and providing excellent customer service to students and parents. This role involves reconciling accounts, preparing refunds, and collaborating with various departments to maintain student financial records. The position requires attention to detail and the ability to work in a fast-paced environment while meeting deadlines.

Responsibilities

• Assist students with their accounts, payments, and bookstore charges.
• Manage the billing and collection of all student accounts, including setting up payment plans and working with an external collection agency.
• Reconcile tuition/fee and room/board assessments before posting to student accounts.
• Provide excellent customer service to students, parents, and all UTS constituents.
• Utilize CAMS Enterprise software and other necessary software for maintaining student records.
• Verify eligibility and posting of scholarships, grants, and loans.
• Prepare student refunds and manage the collection and posting of fee waivers.
• Prepare third-party billing and understand related guidelines.
• Knowledge of financial aid processes and regulations related to student accounts.
• Cross-train with the Assistant Bursar and Financial Services Representative on financial aid processes and reconciliations.
• Update academic catalog, student handbook, and Bursar website.
• Answer telephone and respond to emails.
• Assist the Assistant Bursar in preparation of Form 1098-T.
• Facilitate the upload of student Title IV authorization.
• Prepare calculations necessary when a student withdraws.
• Prepare required audit documents and communicate with external auditors.
• Serve on committees if necessary and perform other duties as assigned.

Requirements

• High School Diploma
• Basic understanding of accounting procedures
• Knowledge of Word and Excel
• Strong communication and problem-solving skills.

Nice-to-haves

• Bachelor's Degree
• 1-3 years of experience