Student Advisor (Remote)

$55,000 - $60,000/Yr

Sans Institute - Indianapolis, IN

Full-time - Mid Level

Remote - Indianapolis, IN

Educational Services

About the position

The Student Advisor at SANS Technology Institute plays a crucial role in supporting and mentoring students throughout their academic journey. This position involves managing a caseload of students, guiding them through degree requirements, and providing administrative support related to student enrollments and records. The advisor serves as the primary contact for students, ensuring they receive timely and accurate information to facilitate their academic success.

Responsibilities

• Serve as primary contact person, manager, and advocate for assigned students.
• Create an academic plan for new students, taking into consideration academic requirements and student preferences.
• Maintain regular contact with students regarding individual course requirements, academic standing and progress, and overall academic planning for degree completion.
• Manage students' enrollments within SANS.edu systems using defined processes and policies.
• Resolve student questions regarding administrative issues.
• Provide a level of service that is responsive, timely, and accurate.
• Participate in bi-weekly meetings with the team, providing updates regarding special projects and student advising related issues.
• Other duties as assigned.

Requirements

• Bachelor's degree required
• Minimum of 2-3 years of professional experience, preferably in higher education advising
• Experience in a customer service role
• Strong written and verbal communication skills
• Outstanding interpersonal skills
• Strong organizational and time management skills
• Proven problem-solving abilities
• Adept with using software systems and willing to learn new products and technologies
• Ability and confidence to work independently using sound judgment, as well as a commitment to working as part of a team.

Nice-to-haves

• Master's degree
• Experience with Canvas, Salesforce, or other higher education platforms.

Benefits

• Medical
• Dental
• Vision
• Short-Term Disability
• 401(k) with company match
• Employee Assistance Program
• Supplemental Life Insurance and AD&D
• Paid Time Off
• Company Paid Holidays